Student Troubleshooting Support Resources
ALWAYS RESTART THE DEVICE AND TRY IT AGAIN BEFORE GOING TO THE TECH ROOM
Cannot connect to the Internet: try connecting to MCS-WiFi on the device again. Sometimes the device might lose connection when they go from one classroom to another. The “Airplane” mode on the device might have accidently been set by the student. There is a keyboard key for the Airplane mode that can get pressed. Just have the student tap that key and it will toggle itself on and off for Airplane mode. When Airplane mode is on then they will not be able to get Internet access so you want to make sure that Airplane mode is off.
Windows Updates: Students don’t need to do anything special to receive updates. Updates go out all the time, and student devices will randomly pick up these over-the-air updates. Most updates are scheduled around school hours, so there should be little disruption during class time.
Screen is sideways: If the screen is rotated sideways you can use this keyboard shortcut to rotate it back. CTRL + ALT + up arrow key on keyboard. Keep doing this until it is rotated the correct way.
Inverted Colors on the screen: Windows Ease of Access has accessibility items such as inverting colors. To turn this off you can use the keyboard shortcut keys of Windows Key + U to open Ease of Access window. From here on the left side select Magnifier and then click the switch to turn off Invert Colors item.
Tablet Mode is turned on: If the student device is stuck on a screen filled with tiles, it’s probably in tablet mode. Use the keyboard shortcut Windows Key + A to open the Action Center. Look for the “Tablet Mode” tile along the bottom of the pane that opens and tap on it to turn the mode off.
Dimmed Screen: Students sometime dim their screen to save battery. To dim or brighten the screen, use the keyboard shortcut Windows Key + A to open the Action Center. Look for the “Brightness” tile along the bottom and tap on it to cycle through brightness levels until you find one suitable.
Students should NOT save to desktop: Not only does saving to the desktop create a ton of clutter, but student work saved to the desktop isn’t backed up any where. To ensure student work is backed up on the network drive, students should save to “My Documents” on their device. OneDrive or Google drive are also great options!
Sleep Mode accidently on: If a student device randomly goes to sleep, moving the trackpad or tapping a few keys should be sufficient to wake the device back up. The device will have locked when it went to sleep, so students will need to reenter their passwords. If the device goes to sleep rather quickly, students can change the sleep timer. They can click in the Search box next to the Windows icon and search for sleep. The device should bring up “Power and Sleep Settings” as an option in the search results. Students can click on that, then choose an appropriate amount of time.
No Logon Servers Error Message: This message just means too many people are trying to login at once. Simply wait a couple minutes and try again. If it’s still not working, double check the device is connected to WiFi. If you are connected to WiFi and still can’t login after several attempts, ask the teacher for a pass to the Tech Room at your school.
Physical Windows Button: Student devices have a physical button with the Windows logo on it. That button opens the Start Menu, just like tapping the Windows button on a regular keyboard, or clicking the Windows icon in the bottom left corner.
Student Email Address: Student Email Address: All students have email accounts through Office 365. A student’s email is their ID number followed by @monet.k12.ca.us. Example: firstname.lastname@example.org. Students can sign into Office 365 with this email and the same password they use for their device.
Student forgot their password: Ask the teacher to reset the student password