Netiquette describes the rules for online behavior especially in email, IM, newsgroups, forums and chat rooms. It is a portmandeau of the two words Internet and etiquette.
Examples of netiquette include:
- not typing in capitals (LIKE THIS) as it is seen as shouting
- not sending bulk email or spam
- not defaming people online
- responding appropriately to requests
- using Internet acronyms or emoticons.